This module lists the details of the complaints made by the parents, students, or others. To navigate, go to the Reception → Complaint module and it requires the complaint:read permission to be accessed, also it can be accessed by the admin through the complaint:admin-access permission.

You can view the full details of a complaint by double-clicking on it.

There, you can assign an employee to look after the complaint. You can also edit it by clicking the edit button, ensure you have the complaint:edit permission. You can also set an action for the complaint made and save it, it requires the complaint:action permission.

You can also add a complaint by clicking the ‘Add Complaint’ button which requires the complaint:create permission.

There, you can enter the details. Complaint number, student’s name, complaint type, subject (title) of the complaint, date, name, contact number, address, and description. You can also upload an attachment by clicking the ‘Upload File’ button. After entering the details, you can save it which will be visible on the complaint list.

You can also delete and export a complaint which requires the complaint:delete and complaint:export permission respectively.